Privacy and Policy
We do not take into account any information of unknown source because it is not suitable for forming personal information, but we collect personal information from those who wish to use the Dream2000.com.eg website or related web pages (including, but not limited to, your sale and purchase of goods or when you call by phone or by Email to our User Support Center team).
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers' are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
We collected your personal information As part of registering or using the site, you will be required to provide us with specific personal information such as your name, shipping address, email, and/or phone number and other similar information and some additional information about you such as your date of birth or any information that is specific to your identity.
Also, to document your identity, we may need you to provide us with valid proof of identity (for example, a copy of your passport, visa, residence permit, national identity, and/or driver’s license).
We may also need to collect specific financial information from you, such as your credit card and / or bank account details.
You must enter this financial information in the "My Account" section of the site. This information will be used to issue invoices and complete your requests.
When registering on the site, you should not post any personal information (including any financial information) to any part of the site except for the "account management" part and this would protect you from the possibility of you being exposed to fraud or theft of your identity information.
Also, publishing any of your personal information on any part of the site except for "My Account" may lead to the suspension of your use of the site.
Information about its operations and activities will be collected on the site.
Please note that we may use your Internet Protocol (IP) address (a unique number assigned to your computer server, Internet service provider, or ISP) to analyze your activities and improve site management.
We may collect additional information about your computer (for example, the type of browser) and browsing information (for example the pages you visit on the site) in addition to the number of times you use the site.
Finally, we may collect additional information from you or about you in other ways not specifically described here. For example, we may collect information related to your communication with the customer support team or by answering your questionnaires. We may also collect reviews and other comments related to your use of the site.
When we collect personal information for statistical purposes, the names of the information owners must be anonymous.
Our use of your personal information
We use your personal information to provide services and support from the customer team to measure the level of our services and improve them for you, preventing illegal activities and implementing the terms of the user agreement provided with you ("Use Agreement"), in addition to solving problems, collecting fees and providing you with promotional e-mails as well as for documenting the information you provided us with With third parties, for example, we may resort to sharing some of your personal information with banks or authorizing credit cards to process and document services or with third parties to verify frauds.
Although we are keen to maintain your confidentiality, we may need to disclose your personal information to law enforcement agencies, government agencies or third parties, we are obliged to do so by orders of the court or other legal departments to comply with the provisions of the law or when we believe that the disclosure of your personal information may protect Whoever causes physical harm, financial loss, or information about suspicious activity, or to investigate the possibility of violating the terms and conditions of the user agreement and any agreements, or to protect the rights, ownership, or safety of a market, users, or others.
The contact information will be the personal information that you provided us with upon registration and that should always be kept up to date.
Information about the products you buy will be displayed on the site.
This information may include details about your user identity and the ratings and comments associated with your use of the site.
Once you register on or use the site, you consider that you have given us a clear authorization to deliver you promotional emails about our services in addition to emails regarding new changes and features on the site, in case you do not want to receive such messages, you only have to choose the link to stop sending these messages to your available mailing address available Below any of use the login to browse and modify your personal information. You can access and review your personal information through the "My Account" management page on the site. If your information changes in any way or you give incorrect information on the site, you must update or correct it immediately, either by viewing it on "My Account" or by contacting the customer service team.
The "Customer Support" link on each page contains the email and phone number for this section.
Please note that we will keep your personal information during and after you have finished using the site as required by law, to overcome technical barriers, to prevent fraud, and to assist in any legal investigation and to take any other measures provided for by law.
Third-party websites links
Also, the cookies that we use do not disclose any of your personal information. These cookies help us to improve your performance on the site and help us to understand which parts of the site are the most used, you are free to cancel these cookies if possible to do so. From the browser and this does not affect your use of the site.
No misleading and deceptive emails
We do not tolerate spam emails, if you wish to report such spam or fraudulent emails, please send an email to Customer_service@dream2000.com.eg You may not use our communication tools to send spam Or posting content that violates our user agreement. We check messages automatically and we may resort to manual filtering of them to see if there are spam, viruses, malicious attacks or any other suspicious or illegal activities.
When you provide us with your personal information, you have agreed to transfer this information outside the country of Egypt, and we take all precautions to preserve your information by not accessing it, using it, or disclosing it in an unauthorized manner.
All personal information is encrypted, however, the Internet is an unsafe method and we do not guarantee the confidentiality of your personal information.
The user name and password must be entered each time when entering your account or performing any transactions on the site. The password must be chosen with caution using distinct numbers, letters, and shapes.
Do not share your username and password with anyone. In case you have any doubts about hacking the username and password, please immediately contact the customer service team and work to change the password by entering the section of my account on the site.
If you have questions or concerns about our collection and use of your personal information, please contact our customer service team at the "Customer Support" link at the top of any special webpage on the site.